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What to do when your EPOS stops working
What to do when your EPOS stops working

How to get around technical difficulties

Stephen Evans avatar
Written by Stephen Evans
Updated over a week ago

From time to time, changes to browsers and third-party software can affect the way that your integrations work with Toggle. Luckily, there are simple ways to reduce operational impact.

There are several reasons why this might happen, including human error; changes to SSL certificates or software updates that can also disrupt communications with Toggle.

Another reason why your EPOS might not be working is the API set up. We recommend contacting your EPOS provider as well as Toggle Support ( so that we can check whether this is the cause of the problem.

Changes to SSL certifications

You might have noticed there has been a change in how older browsers, devices and operating systems trust our SSL/TLS certificates. This can result in a minor decrease in compatibility. To see if this is affecting you, please see our list of those most likely to be affected.

How can I redeem my gift card?

If for whatever reason, you are unable to connect to your EPOS, we’ve created a template for you to keep track of gift cards so that you can honour redemptions at a later date. Download and print this document through the link below.

You can manually redeem gift cards and experiences through your Toggle dashboard or through POS mode when systems are back up and running.

Adjustments show up in reports which can cause confusion with accounts if not properly explained. Make sure you select the right site where the sale should have happened and leave a ‘reason for adjustment’ when making manual changes to a card’s balance. This is particularly useful for your accounts team when making reconciliations. Notes will appear in your balance adjustment report.

In these situations you might find you have to comp or discount a guest’s bill for the value of that gift card or experience. When this happens, your accounts team will most likely move the sales funds to the site where the gift card or experience should have been redeemed - this is why selecting the correct site is important.

How can I buy a gift card?

If there is an issue with EPOS connectivity, you may find that you are unable to sell gift cards in store. In these situations, advise your guest to make a purchase through your online webshop.

If the issue is online, too, it might be worth taking note of your guests’ details so that you can contact them when everything is back up and running.

If you have any questions or need help please contact our support email on

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