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Using Toggle
Using Toggle
How to use Toggle to manage day to day customer service and operation of your Gift Cards.
+1
25 articles in this collection
Written by
Oskar Smith,
Andrew Whiteley,
Georgina Doyle
and 1 other
Orders and cards
Extending the expiry date of live cards
Sometimes you might want to extend the expiry dates of some cards that haven't yet expired.
Written by
Georgina Doyle
Updated this week
Reactivating cards that have expired
From one card expiry extension to in-bulk, the Bulk Edit tool gives you control over card expiry rules for existing cards.
Written by
Stephen Evans
Updated this week
Searching for orders and cards
Toggle allows you to search for both cards and orders making it easy to provide amazing customer support
Written by
Oskar Smith
Updated over a week ago
Getting the details of a specific card
Find a specific purchase to check its history, balance and current status
Written by
Stephen Evans
Updated over a week ago
Manually creating orders and FOC cards
Need to create an order or a gift card manually without taking payment? Here’s how.
Written by
Andrew Whiteley
Updated over a week ago
Issuing refunds & cancelling online orders
Need to issue a refund and cancel an order made on the web shop? Here’s how.
Written by
Oskar Smith
Updated over a week ago
Manually adjusting the balance of a card
Here’s how to manually adjust the balance of an active card.
Written by
Oskar Smith
Updated over a week ago
Refunding booking deposits as pre-paid gift cards
How to use Toggle to offer a refund as a pre-paid gift for cancelled bookings rather than a cash value
Written by
Andrew Whiteley
Updated over a week ago
How to update customer details on an order
Customer or recipient details incorrect on an order? Here’s how to update them.
Written by
Oskar Smith
Updated over a week ago
Fulfilment by Toggle FAQs
Toggle can post your webshop orders so you don’t have to
Written by
Oskar Smith
Updated over a week ago
Configuration options
Promo Code promotions
Create a promo code to spark up a frenzy amongst your customers!
Written by
Stephen Evans
Updated over a week ago
Special Offer promotions
Create a special offer promotion to give your customers something to cheer about!
Written by
Stephen Evans
Updated over a week ago
Adding and managing users
Want to add more users to your account or do you have multiple accounts to link to a single user login?
Written by
Oskar Smith
Updated over a week ago
Guest FAQs and how to answer them
Learn how to respond to some questions you may get from your guests about their gift cards
Written by
Stephen Evans
Updated over a week ago
Configuring and sending dispatch notification emails
Let purchasers know when their order is on its way.
Written by
Oskar Smith
Updated over a week ago
Setting and managing gift validity in Toggle
Toggle allows you to customise when a particular gift is valid and manage customer notifications automatically. Here’s how.
Written by
Oskar Smith
Updated over a week ago
Collecting marketing consent on Toggle
Want to grow your marketing database? Toggle can collect marketing consent from your purchasers and gift card recipients.
Written by
Andrew Whiteley
Updated over a week ago
Custom emails for each gift
By default, all gifts are sent with the same template. But you can tweak the content for each gift too if you want.
Written by
Oskar Smith
Updated over a week ago
Customising and previewing emails
Want to tweak the digital card or receipt emails? Here’s how.
Written by
Oskar Smith
Updated over a week ago
Is my custom font supported on the Toggle webshop?
Toggle supports a number of fonts for customising the look and feel of a webshop. But is your specific brand font supported?
Written by
Oskar Smith
Updated over a week ago
Terms and conditions webshop tick box
You can create a T&Cs tick box at the webshop checkout for customers to agree to. Here's how to implement it!
Written by
Stephen Evans
Updated over a week ago
Personal messages in gift cards
Toggle allows your customers to specify personal messages in their gift cards. Here’s what you need to know.
Written by
Oskar Smith
Updated over a week ago
Limited availability gifts in Toggle
Need to limit the number of times an experience can be sold? Read on for how to use the limited availability feature.
Written by
Oskar Smith
Updated over a week ago
How to set promotional codes for your products
Want to run a promotion campaign on your webshop? Here’s how.
Written by
Oskar Smith
Updated over a week ago
Editing existing products
Learn about your options when editing a product with existing orders associated with it
Written by
Andrew Whiteley
Updated over a week ago