The Balance Adjustments Report in Toggle tracks all changes to gift card balances over a selected time period. Whether a card has been redeemed, expired (breakage), reversed, sold, or topped up, this report keeps a detailed record.
You can download it as a CSV file and open it in Excel or similar programs to analyse the data.
How to Download the Balance Adjustments Report
Log in to your Toggle account.
Click Data in the sidebar.
Select Balance Adjustments.
Click the calendar icon and choose a date range (based on order creation date).
Click Add to queue to generate the report.
Once ready, hit the green download button to save the file.
What’s in the Balance Adjustments Report?
This report tracks all balance changes on gift cards and experiences, including:
Redemptions – When a card is used.
Breakage – When a card expires and any remaining balance resets to £0.
Reversals – When a balance change is undone.
Sales & Top-ups – When a card is purchased or reloaded.
Key Data Fields Explained
Card ID – Internal ID (not searchable on Toggle).
Line Item ID – Unique ID for each transaction.
Product Name – Name of the purchased item.
Experience Description – Shows sub-categories for Experience gifts.
Unit – Site where the card was sold, redeemed, or reversed.
Card Unique Code – Code used to redeem the gift card.
Line Item Type – Indicates if the transaction was a sale, redemption, reversal, or breakage.
Value – Amount sold, redeemed, expired, or reversed.
Adjustment Date – Date of the balance change.
Merchant – Where the sale or redemption occurred.
Sales Channel – How the gift card was sold (venue, webshop, or issued manually).
Fulfilment Method – How the card/product was delivered (email or post).
User & Notes – Details of who issued or manually redeemed a gift card, including any notes left.
Transaction & Order IDs – Unique references to track transactions.
Discounts & Total Value – Applied discounts and overall order value.
Postage Price – If a physical product was mailed, the shipping cost appears here.
Purchaser & Recipient Info – Buyer details (only for webshop purchases) and registered recipient emails.
How Can You Use This Report?
Track Balance Changes – Monitor all adjustments made to gift card balances, including manual additions, refunds, and corrections.
Reconcile Refunds and Returns – Verify that refunds or returns made to gift cards are accurately recorded.
Audit Adjustments – Check manual balance changes and ensure the integrity of your gift card system.
Monitor External Integrations – Cross-reference adjustments made by third-party systems with internal records.
Investigate Discrepancies – Identify and trace any balance discrepancies back to specific adjustments.
Performance Analysis – Assess the frequency and types of adjustments to improve gift card management.
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