Quick summary
Here's the steps to edit any product on your account:
Log in to your Toggle account
From the sidebar, click on Shop > Products
Click on product you want to edit
Now make the edits needed
Press Save
After pressing Save, the product will be updated.
However, if the product has sales associated to it, you'll be prompted to either:
"Save changes and update existing orders" or "Duplicate gift and archive original".
Which option should I pick?
Save changes and update existing orders.
Picking this option will save the edits you've just made, but it won't cause any problems for live orders or gift cards already associated to the product.
Guests can redeem their gift card or use the product as normal, and they won't be aware of any of your edits.
It's specifically just the product name that will be retrospectively updated within your reporting, if that was what you edited. Any other edits you make, such as for product descriptions, values, status etc won't retrospectively update any orders made.
Duplicate gift and archive original.
Pick this option if you want to archive the original product and replace it with a duplicate one.
Toggle will archive the original product (and it'll be hidden from the dashboard), and create a copy of the product with the updates you’ve made in its place. Customers who have already purchased the gift you’re editing won’t see any change.
Cancel.
If you want to discard the changes made, and leave things as they are, choose Cancel.
Any help or questions please get in touch on success@usetoggle.com