Note: Only Store Owner users can create the API on Step 2.
Samtouch is part of Langley Compass Group (LCG) and includes Tillwise as part of this integration, if you use them.
Summary
Add your site(s) to Toggle
Create an API on Toggle
Send the API details to Samtouch
Add Samtouch's site IDs to Toggle
Test if a gift voucher works at your site(s)
Step 1: Add your site(s) on Toggle
If needed here's more info on how to add sites (video included).
The sites you'll be redeeming gift cards at need adding to Toggle. This step might already be done, but it's worth checking.
Log in to Toggle
On the sidebar click Settings > Site Settings
Add the site name, its address, and any number or reference for it
Click add
Repeat this step for however many sites you need to add
Step 2: Create an API on Toggle
If needed here's more info on how to create the API (video included).
Log in to Toggle
On the sidebar click Settings > Integrations > Samtouch
Click create new user
Copy the username and password onto a separate document and press create
Once you click create you can't retrieve the API password again so that's why we recommend saving it in a separate document.
Step 3: Send the API to Samtouch and ask for your site IDs
You'll need to send the API username and password you created on Step 2 along with the info below to your Samtouch Account Manager.
Copy the table below into something like a Word document
Add the API username and password to it
Password protect the file for security
Send the file to your Samtouch Account Manager asking them to configure your tills
Ask your Samtouch Account Manager for your site IDs
API endpoint | |
Username | (add the username you create here) |
Password | (add the password you create here) |
Merchant ref | LCG = 48, Samtouch = 50, Tillwise = 51 |
Standard in-store product ID: | (find this on Shop > In-Store gift) |
Account ID: | (find this on Account Details) |
The API endpoint is always https://api.mytoggle.io/graphql and the merchant ref is either 48, 50, or 51 depending on the till system you're using.
Step 4: Add site IDs to Toggle
Whilst your Samtouch Account Manager does the relevant configuration using your API details, add the site IDs they sent you to Toggle.
Log in to Toggle
On the sidebar click Settings > Integrations > Samtouch
Paste in each ID to their respective site
Save
The site IDs allow the Samtouch and Toggle system to know where a gift card was sold or redeemed at. Without these IDs in Toggle your integration won't work.
Step 5: Test the integration works
Once your Samtouch Account Manager has confirmed they've configured your tills it's good to check vouchers do work.
We recommend you:
Send yourself a free of charge digital voucher
Use the voucher code on the till to see if it works (e.g. redeem it, check balance)
Other people on your team may benefit from seeing how gift vouchers works durng this stage.
If an error is flagged on the till, get in touch with Toggle and Samtouch so we can help troubleshoot it.
Our other guide Using Toggle on Samtouch POS may also be useful.
The Samtouch set up
Note: This is usually done by your Samtouch Account Manager. However, if you are self-managing your installation, this guide will help you configure your Samtouch POS to work with Toggle.
This setup will need to be complete on each terminal that you wish to use Toggle. Within your settings on your POS, go to;
Advanced settings
Options
Advanced
Integrations
From here, select 'Toggle' down the left hand menu. This will bring some options for configuration
Username - See step 2/3 above
Password - See step 2/3 above
Timeout / Currency - GBP
Account to use - Once you have added a username and password, you can hit 'Find' which will test the connection and provide you an account to select
Merchant ID - 50
Sales channel ID - 3
EPOS Reference - The EPOS reference for the site. Note, these should already be configured in Toggle (see step 4 above), but please contact your Customer Success contact if you are unsure
Product Setup
Once you are integrated with Toggle, you need to setup the payment buttons on the POS.
You can either set the buttons up as fixed amounts, or for a 'custom' amount where the value can be defined by the customer.
Once you have setup a product, you can link this to a Product within your Toggle shop by going to the Product Editor > Associated links > Selecting Product Search
This will return a list of Products you have setup in your toggle account, for which card sales will be associated. If you are unsure which Product to use, please contact a member of Customer Success and they will be able to advise.
The toggle buttons will need to be manually added to the screen via the screen designer. The Credit/Debit functions are "Paid In/Paid Out" and the payment is a Media key and Balance Enquiry / Cancel Card are new function keys.
For any more detail on setting up products, please get in touch with your POS provider and they will be able to assist.
If you need help or have questions please contact our support team at success@usetoggle.com.