Yes - the till providers we integrate with give you the option to redeem gift cards when guests visit you.

Please check our support guides for the till provider you use here, or get in touch with your Account Manager for your till provider for more information.

Yes - if you use POS Mode you can simply redeem gift cards on there whenever needed.

Find out more about this here.

Sometimes situations occur where you will need to reduce a gift card's balance down to £0 (for example, if you need to cancel the order the gift card was purchased under, but cannot because it was already partially used).

Or perhaps you didn't get a chance to redeem a gift card when a guest visited you in venue, or your till wasn't working for some reason - using this feature here gives you the opportunity to redeem the balance of the gift card.

A redemption done through the dashboard will show up as 'redeemed' on your reports.

Below is an example from the Balance Adjustments report:

Any Reason for adjustment you left when redeeming the card up will show up on the Notes column on the Discounts and Balance Adjustments reports, including the User who did the balance adjustment, the date and time it happened, and the Unit it was for.

No - if you are redeeming a gift card from the dashboard, you can use the "send digital copy" button to send an updated digital voucher to their email which will contain the updated balance (if there's any balance left).

Alternatively you can advise them to use the "check balance" feature found on your online Toggle shop.