The voucher will then be sent to the email address you’ve entered.

There are three common reasons this can happen:

❌The voucher landed in the spam folder

❌The email address is incorrect

❌The customer's inbox is full

Other things that can sometimes affect delivery:

Email delivery times.

Most vouchers are sent almost immediately after purchase, but occasionally there can be a short delay. This can depend on the time of day, how many emails are being sent at once, or the customer’s specific email provider they are using.

Corporate firewalls.

If the voucher was sent to a work email address, it’s possible their company firewall has blocked it. When this happens, the email won’t appear in spam and the customer won’t know it has been blocked. The quickest solution is to ask the customer if they have an alternative email address it could be sent to.

Your digital emails are turned off.

Here's an option on your Toggle dashboard to turn off digital voucher emails. Just check this isn't mistakenly turned off on the Customise > Gift email section of your Toggle dashboard.

Yes. You can check the delivery status in your Toggle dashboard.

This will show whether the voucher email has been sent, delivered, opened or bounced.

Yes! If the customer would like the digital voucher sent to a different email address you can do this using the Send digital copy button.

Yes! Toggle also supports SMS delivery for gift cards and experiences.

When purchasing a digital gift card, customers can enter a mobile number at checkout and choose SMS as the delivery option. If both an email address and mobile number are entered, the voucher can be delivered by email and SMS at the same time.