This guide will show you how SMS vouchers look like on your dashboard, on the online shop, and for the customer.

Once the Toggle team enables SMS for your account, all digital Gift Card and Experience products will show 'SMS' as a fulfilment option in your Shop dashboard.

Example below:

Any digital Gift Card or Experience that's on your Toggle shop will show the SMS option at the checkout page.

Customers will see the option to add a mobile number to receive the voucher by SMS when they add any digital gift card or experience to their basket.

If the customer only adds a mobile number and not an email address during the Delivery stage at checkout, they'll only receive the voucher by SMS. If they enter an email and a mobile number, they'll receive the same voucher by email and SMS.

The customer will have the choice to send the SMS to someone else (by clicking the “Someone Else” button) or to themselves (by clicking the “Myself” button).

If the customer chooses this option, they will:

If the customer chooses this option, they will:

At the payment screen the customer will see the cost of the voucher (in the example below it's £20) and the additional payment of 30p for sending it by SMS too.

The recipient will receive a text message that says 'Gift Card' and sub-text saying 'You've been sent a gift card for [brand name]'.

When that message is clicked the customer will see the full details of the message, which contains a secure (https) link, the security code to use, and the name of the brand and webstore link.

When the secure link is clicked the customer will see the page (shown on the left image below) that prompts them to enter the pin number. After it's been successfully entered they can either click 'done' on their phone's keypad or click 'Open gift' on the screen.

They will then see the page (shown on the right image below) with the brand's logo and colour scheme (these are pulled from the 'Customise' page of the Toggle dashboard - more details below).

The value of the voucher and the expiry date is also shown.

The 'i' information button in the bottom left pulls up details about your brand - this info is pulled from the 'gift email' on the Customise section of your Toggle dashboard - more details on this below.

Adding to Apple or Goggle wallet (whichever is installed on the phone) will also appear. Clicking this allows customers to save the voucher to their digital wallet if they prefer to use that instead.

Here's taster of the full journey for receiving the text message:

To redeem the voucher using SMS, the customer needs to click the 'Use now' button.

Two options to redeem the voucher will appear:

The unique voucher number (that can be used to manually key in at the till or any online integrated platform you have, like Shopify)

And a QR code, if the option to scan the voucher is available at your tills.

The general layout of the SMS voucher is fixed - e.g. the locations of the buttons and logo. The text message is also fixed and cannot be edited.

The colour scheme, logo, and text contained within the SMS voucher use your existing webshop and email styling.

To edit the colours (but bear in mind any changes apply also to the front-end of your Toggle shop and the digital email vouchers), go to Customise > Colour on your Toggle dashboard. Find out more about the colours here.

To edit the wording in the SMS voucher (such as how to redeem) go to Customise > Gift email. Find out more here.

The Balance Adjustments report will show SMS orders under the "Fulfilment method" column.

Here's an example of this below:

You can do it by going onto the card and clicking 'Send Digital Copy'. The below will pop up where you'll need to enter a customer's name and a phone number. The cost of resending is 15p that you'll be billed for. The guest will receive a new link and the previous link will become inactive.
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The standard charge for your customers is £0.30 per SMS message.

This cost is passed on to the buyer at checkout - there’s no cost to you.

At the end of each month the Toggle Accounts team will send you an invoice for the SMS sends (£0.30) for any purchases made using SMS during that month.

At the moment it is...

In future updates to this SMS feature we plan to make these two things possible / allow other non-UK mobile numbers to work.