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Editing existing products
Andrew Whiteley avatar
Written by Andrew Whiteley
Updated over 3 weeks ago

Summary

Here's the steps to edit any product on your account:

  1. Log in to your Toggle account

  2. From the sidebar, click on Shop > Products

  3. Click on product you want to edit

  4. Now make the edits needed

  5. Press Save

After pressing Save, the product will be updated.


What option should I pick here?

If you have made edits to a product that's already live and has had sales, after pressing save you'll be prompted by this message:

If you have made changes to the name, existing orders will show the new name on the dashboard and in reports. Guests registering a card will receive an email with any changes to the name or image.

If you don't want this to happen, select ‘Save and leave existing orders’

Your options are:

"Save"

"Save and leave existing orders"

"Cancel"

This is based primarily on any changes you might have made to the Product image or the Product Name - changing either or both of these things can impact live vouchers a customer already has.

Here's what each one means:

Save

If you pick this option, if you made edits to the Product name any existing orders made for this product will show the new name on the dashboard (on the Purchases section) and on the reports (e.g. on the Cards report on the 'Gift name' column).

If a customer registers their gift card or uses the Check Balance button on your Toggle shop they will see the new name. They will also see the new product image if you updated this.

Save and leave existing orders

If you pick this option, if you made edits to the Product name any existing orders made for this product will still show the original name on the dashboard (on the Purchases section) and on the reports (e.g. on the Cards report on the 'Gift name' column). Any orders that happen after saving the edits will show the new name.

If a customer registers their gift card or uses the Check Balance button on your Toggle shop they will see the same name it originally had when they received the gift card. They will also see the same product image it originally had before your edits.

Cancel

If you want to cancel the changes made choose Cancel - this will take you back to the product config to re-edit the product or leave the page.


Any help or questions please get in touch on success@usetoggle.com

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