The Tickets report is downloadable on your Toggle dashboard as a CSV file. You can open the report into a spreadsheet program such as Excel to view and edit the raw data.
Please note this particular report is only available to see and download if your Toggle account has the Toggle Tickets feature enabled.
Where to find and download the Tickets report.
Here's the steps to find and download the Tickets report:
Log in to your Toggle account
Click on Data found on the sidebar
Click on Tickets
Select a ticketed event from the Select event drop down menu
Click the blue calendar icon and select the date range to pull the data from*
Click Add to queue
Click the green download button when the export has completed its download
* This is based on when tickets are purchased e.g. if you select January 1st 2022 - January 31st 2022 the data on the export will contain only the tickets that were ordered within that date range.
What's on the Tickets report?
The Tickets report contains the details of a ticket purchased on your shop.
What headers are on the Tickets report and what do they mean?
A unique ID for the order that this ticket was created from, and a way to search out this ticket on your Toggle account using the "Order ID" search filter on Purchases > Orders.
The name of the person who ordered a ticket at your online checkout.
The email address of the person who ordered a ticket at your online checkout (they will have got the receipt email with the ticket info on this email).
The name of the event the customer made the ticket order for.
Date of event
The date of the event the customer made the ticket order for.
Time of event
The time of the event the customer made the ticket order for.
The exact date and time the order was made for a ticket. (BST)
The sub-category of the ticket that was purchased (if any) based on any types available when creating the product on the dashboard (screenshot example: https://d.pr/i/PencN6)
The date and time the ticket was 'redeemed'.
The location the event is happening at that the ticket was purchased for.
Similar support guides:
The Introduction to reporting and exports in Toggle (a video tutorial!)