Summary
Log into Toggle
Click on Purchases > Cards
Find the voucher (more info here)
Click on the Send digital copy button
Enter the customer's email and press Send email
Video guide
FAQs
Why did the customer not receive their digital voucher?
Three reasons could be:
❌The voucher landed in the spam folder
❌The email address is incorrect
❌The customer's inbox is full
Some other possibilities are:
Delivery times can vary. Most vouchers will be delivered almost immediately when they are purchased, but this isn’t always the case. Delivery time can vary according to the time of day, the amount of other emails going out and the specific email providers that your customers are using.
Corporate firewalls. If the customers email address is a corporate/company one, it’s possible their company firewall has blocked it. The customer won’t be able to find it in their spam and will never know it has been blocked. If this has happened, the quickest solution is to ask the customer if they have an alternative email address it could be sent to.
Your digital emails are turned off. There's an option on your Toggle dashboard to turn off digital voucher emails. Just check this isn't mistakenly turned off on the Customise > Gift email section of your Toggle dashboard.
Can I check if a customer received their digital voucher?
On the Toggle dashboard it's not possible to see if an email was opened, delivered or bounced. If you are having particular difficulties with a customer's digital voucher being received get in touch with us and we can check if it's been delivered or not.
Can I re-send the digital voucher to a different email address?
Yes! If the customer would like the digital voucher sent to a different email address you can do this using the Send digital copy button.