Summary
Log into Toggle
Click on Purchases > Orders
Find the order
Click on the blue Resend receipt email button
Video guide
How to re-send the digital receipt to a different email address
If a customer has requested for their digital receipt to be re-sent to a different email address (perhaps because the email address was incorrect or they used the wrong email), here's how:
Log into Toggle
Click on Purchases > Orders
Find the order
Click on the blue edit icon next to their email address
Edit their email address or enter a new one
Press the green tick to save the changes
Press the blue Resend receipt email button to send the receipt to that updated email
FAQs
Why did the customer not receive their digital receipt?
There's a few reasons why a customer might not receive their digital receipt:
❌The receipt landed in the spam folder
❌The email address is incorrect
❌The customer's inbox is full
Some other possibilities are:
Delivery times can vary. Most receipts will be delivered almost immediately when an order is made, but this isn’t always the case. Delivery time can vary according to the time of day, the amount of other emails going out and the specific email providers that your customers are using.
Corporate firewalls. If the customers email address is a corporate/company one, it’s possible their company firewall has blocked it. If this has happened, the quickest solution is to ask the customer if they have an alternative email address it could be sent to.
Your receipt emails are turned off. There's an option on your Toggle dashboard to turn off digital receipt emails. Just check this isn't mistakenly turned off on the Customise > Receipt email section of your Toggle dashboard.
Can I check if a customer received their digital receipt?
On the Toggle dashboard it's not possible to see if an email was opened, delivered or bounced. If you are having particular difficulties with a customer's receipt being received get in touch with us and we can check if it's been delivered or not.
Can I re-send the digital receipt to a different email address?
Yes! If the customer would like the receipt sent to a different email address you can do this by editing the email on the Orders screen and then re-sending.