Summary
Log in to your Toggle account
Go to Purchases > Orders on the sidebar
Click Create new (blue button)
Select a ticket type from the dropdown
Fill out the details:
Choose a quantity, value, location and time
Use the "Note" field for internal references (e.g. why you're sending it)
Click Add delivery and enter the recipient's email.
Hit Create order - done!
Note that an email receipt will be sent to the user who created the order and the ticket email will be sent to the recipient. You can resend both if you go Purchases > Orders > select the relevant order:
Why use this feature?
Free tickets can be sent for many reasons:
✅ Goodwill gestures
✅ Replacing lost reservations
✅ Rewarding staff
✅ Competition prizes
✅ To see how vouchers look
Sending in bulk
Single recipient: If there is a stock limit on the ticket type, you will be able to see how many tickets are remaining and then select a number accordingly. If there is no limit, you can send as many tickets as you want.
Tracking free tickets
The Tickets report found on the Data section of your Toggle dashboard will let you easily track free tickets issued through the dashboard. They will be marked as FOC (Free of Charge)
Also, if you search for an order on the Purchases section of the Toggle dashboard then you can tell if it was issued free of charge from the dashboard if the Sales channel says 'Toggle Dashboard' (like in the example below). Another give away is there'll be no Merchant transaction reference - since no payment was taken through your payment gateway or till.