If your customers have installed Apple Wallet or Google Wallet on their phone, they can store their gift card on there for quick and easy redemption later on.

To ensure the wallet functionality works on the customer's phone, just ensure you have a 'Thumbnail' logo set up on your Toggle account. This logo will appear for customers on their Apple or Google Wallet.

Please note the dimensions we recommend so the logo looks crisp is 300px x 300px. File size should be under 20MB.

With the Thumbnail logo done, here's how things will look for your customer.

When a customer is sent a digital gift card by email, the Add to Apple Wallet and Google Wallet buttons will appear towards the bottom of the email, as seen in the example below.

Here's how those two buttons look a bit closer up.

Once the customer clicks the "Add to Google Wallet" or "Add to Apple Wallet" button found on their digital voucher, they will be be taken to their Wallet and asked if they want to add that voucher to the wallet.

Here's a visual demo how this process looks on Google Wallet:

The voucher details include the voucher name, the current balance, and the QR code (if they are scanning the voucher to redeem it). The long number is also shown below the QR code in case the customer can't scan the voucher.

To see the expiry date the customer can click the 3 vertical dots found in the top right of their screen (as shown on the picture on the right above), and they will see a page like the example below:

When the gift card is redeemed the balance is automatically updated on the Wallet (usually within a few seconds).

In the example below the gift card was partly redeemed and this updated the balance accordingly:

Sometimes you might be asked to extend the expiry of a customer's gift card. This can be done through your Toggle dashboard as explained here.

Once the expiry date is updated on the dashboard this will immediately update the validity of the voucher.

However, if the voucher is already stored on Apple or Google wallet the updated expiry won't show until the voucher has been used again - such as after being redeemed or topped up.

iPhone users will need to switch on the "Automatic Updates: Allow the pass to receive updates from the issuer" on their Apple Wallet settings to ensure their voucher balances are up to date.

Yes - if they are sent a digital copy of their physical gift card this will allow them to add it to their Wallet via the digital voucher email. There's two ways this can be achieved:

If for whatever reason you want the Apple and Google Wallet buttons hidden off on your Toggle account please get in touch with the Toggle support team.