The Order Line Items report is a downloadable CSV file that can be retrieved from the Data section of your Toggle dashboard.
The Order Line Items Report provides a detailed breakdown of all online and in-store orders, including orders containing multiple items. This report helps track order fulfillment details, customer information, and applied promotions.
How to download the Order Line Items report
Log in to your Toggle account.
Click Data on the sidebar.
Then click on Order Line Items on the sidebar.
Click the calendar icon and choose a date range (this will pull sales made within that date range).
Click Add to queue to generate the report (it'll show as pending to begin with)
Once ready, hit the green download button to save the file.
Note: sometimes the download takes a few seconds and other times a few minutes - depending on the amount of data on the report.
Click the green download button once the report has finished processing.
You will then see a CSV file downloaded onto your desktop.
Click onto this to access the report within the spreadsheet program you use (e.g. Microsoft Excel, Google Sheets, Apple Numbers etc).
What's in the Order Line Items report?
This report contains details of all purchases, including:
Order tracking – Order IDs for tracking individual transactions.
Line item details – Breakdown of each item purchased within an order.
Fulfillment data – Delivery method, recipient details, and tracking numbers (if applicable).
Discounts & promotions – Any discounts or promotional offers applied.
Tax & age verification – Sales tax information and age-restricted purchases.
What data is included in the Order Line Items report?
Order & Customer Details
Order ID – Unique identifier for the entire order.
Line Item ID – Unique identifier for each item in the order.
Purchaser Name – Name of the person making the order (online orders only).
Purchaser Email – Email address of the purchaser.
Purchaser Phone Number – Contact number (if enabled for online orders).
Order Created Date – The date and time the order was placed.
Product & Pricing Information
Line Item Value – The price of the purchased item.
Product Name – The product’s name, as listed in your Toggle dashboard.
Product Option – Any sub-category selected during purchase (if applicable).
Fulfillment Details
Fulfillment Method – How the item was delivered (email, post, in-venue, or pay-it-forward).
Fulfillment Name – Name of the recipient (if applicable).
Fulfillment Email – Email address of the recipient for digital orders.
Fulfillment Address – Street, city, postcode (for postal orders).
Fulfillment Postage Type – The delivery option selected.
Tracking Reference – Tracking number for postal orders (if available).
Order Status & Customisation
Personal Message – Any message the purchaser included with the order.
Order Status – Whether the order is dispatched, pending, or cancelled.
Discounts & Promotions
Transaction Promotions – Any promotions applied.
Transaction Discount Type – Type of discount (e.g. Free of Charge).
Transaction Discount Value – The value of the discount applied.
Additional Order Details
Merchant Transaction Reference – Payment gateway reference for online purchases.
Sales Tax – Any applicable tax percentage.
Age Verified – Whether age verification was required and confirmed.
How can you use the Order Line Items report?
Track Orders Efficiently – Use Order IDs to find transactions.
Monitor Fulfillment – Ensure postal orders have tracking and correct addresses.
Analyse Sales Trends – Understand product sales and promotions used.
Ensure Compliance – Verify tax and age-restricted sales data.
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