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Fulfilment by Toggle FAQs
Fulfilment by Toggle FAQs

Toggle can post your webshop orders so you don’t have to

Oskar Smith avatar
Written by Oskar Smith
Updated over a week ago

What is it?

If you’re enjoying selling gift cards but not enjoying having to deal with picking and packing gift cards, writing out personal messages and dealing with the postal system, we have a solution for you. 

How does it work?

  1. You send your stock to our fulfillment partner (or your card and packaging provider can deliver it straight there).

  2. Each gift product in your web shop is linked to a stock item in the warehouse.

  3. Automatic fulfillment is switched on.

  4. Et voila! Your orders start getting posted out on your behalf without you having to lift a finger.

How much does it cost?

Pricing is pretty simple; a set-up cost to get your stock ready to go, plus a cost per item fulfilled, which will be invoiced at the end of each month.

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Postage pricing is based on a gift card + standard presentation wallet. 

Is there a minimum contract term?

Yes, but it’s just 3 months.

Where do I send my physical stock, and what do I need to do?

Before any stock is sent over to our warehouse, be sure to give your contact at Toggle an update on what’s being sent over, and when. As well as completing, and sending back to us our Booking In Form - just drop us a message asking for this.

The Booking In Form allows us to prepare the warehouse for your deliveries, and lets them cross reference what turns up, versus what’s expected - highlighting straight away any discrepancies.

Warehouse Address:

FAO: Iain Stark

Orion c/o Toggle (YOUR BRAND NAME HERE!)

Fulfilment Unit

4 Merlin Way




Don't forget to include your brand name in the delivery address, in brackets, as above.

This is very important as the warehouse receives and sends huge amounts of packages daily; and many suppliers now-a-days don't include delivery/dispatch notes stating who the package belongs too, or what's in it.

By ensuring your brand name (and Toggle) is included within the delivery address, helps us easily identify the package, and have it sent to the correct department.

The only time, we do insist that delivery/dispatch notes are included within your delivery, is when the products arriving to us are age restricted, and contain alcohol. In these cases, we'll need the delivery/dispatch notes in order to accept the items at the warehouse, referencing what the items are, and your brand details.

The warehouse is able to accept deliveries between 7am - 5pm, Monday - Friday (excluding Bank Holidays).

Can I pass the costs onto our gift card purchasers?

You can set your postage rates charged to purchasers to whatever you wish. As long the postage types you offer match up with the ones we can offer.

How do we receive money made through postage? 

We'll invoice you monthly for the set postage prices listed above using the bank details connected to your Toggle account. Any margin you've added to the postage is yours to keep. 

Can customers track their deliveries?

Yes. If a signed for option is selected, a tracking number will be included in the dispatch notification email as normal. To track a delivery go to

Can I get my stock sent back to me?

You can ask for the stock to be returned from the partner however there will be a cost associated to do this.

Is Toggle’s pricing for fulfilment based on a single card?

Yes. So if someone orders 3x physical cards, we’ll charge 3x whatever postage option they chose.

Can I still make a margin on each item fulfilled?

Yes. If we charge you £2.95 to fulfil a card, you could charge the customer £3.95, or £4.95 etc. - whatever you want.

If an order contains items posted to the same address, is postage charged once?

Our fulfilment fees to you will be charged per item, not per order. However, you can set the "max items per shipment" to say, 2 items, if you want.

Is there a minimum or maximum number of items that can be fulfilled each month?

No. There is no limit (though fair use applies!). And we’ll make sure the warehouse is prepared for the Christmas period.

How often will items be posted out?

Items will be posted out daily, Monday to Friday (excluding Bank Holidays). The cut-off time for a guaranteed same-day dispatch is 10:30am.

What postage options can you offer?

We use Royal Mail, so we can offer any Royal Mail service. The typical ones we offer are:

  • Royal Mail 1st class 

  • Royal Mail Recorded signed for delivery

  • Royal Mail Special delivery (before 1pm next day)

  • Royal Mail International Standard

But if you have another service that you would like to use, let us know and we can confirm pricing.

Can I still issue FOC physical cards?

Yes. These will be queued up for fulfilment and sent out in the same way as any other orders. Note that you won’t be able to fulfil any orders yourself using our dashboard once your account is switched over to use Toggle Fulfilment.

Can you write personal messages?

Yes. Personal messages will be printed in a branded A4  letterhead with each order. Just supply your logo for inclusion on the letterhead.

We may also be able to offer ‘overprinting’ directly onto your card carriers / wallets in some instances at an extra cost per item. Please ask us if you’re interested in this service as it requires a bit of extra set-up.

What does a customer actually receive?

They’ll receive their card, mounted in your card carrier / wallet as normal, usually in a C5 windowed envelope.  A branded letterhead will also be included which will include the details of the value of the card (or type of experience) and any personal message that was included.

What happens if an item is lost in the post?

If a customer reports an item lost in the post, you can cancel and re-queue the order for fulfilment as normal. Bear in mind there is  a cost for the fulfilment of the replacement card incurred, as per any other order.

What happens when stock runs out?

We’ll let you know when your stock is running low. There is usually no cost for restocking your cards and carriers with us, but make sure they arrive neatly packed and in order. If we need to sort them out into order we may have to charge a small fee (£25 per 1000 cards). If your stock is arriving directly from the printer, you don’t need to worry about this as everything will arrive neatly.

What happens if an item is returned?

In the event that item is ‘returned to sender,’ this will go to our warehouse. We’ll let you know if we receive any returned items so you can contact the customer or otherwise deal with the order.

Next Steps

If you are interested in adding fulfilment to your account, please let us know and also send through a picture of your current card and wallet (if you already have one) to

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