If you’re enjoying selling gift cards but not enjoying having to deal with picking and packing gift cards, writing out personal messages and dealing with the postal system, we have a solution for you. 

Pricing is pretty simple; a set-up cost to get your stock ready to go, plus a cost per item fulfilled, which will be invoiced at the end of each month.

Postage pricing is based on a gift card + standard presentation wallet. 

Yes, but it’s just 3 months.

Where do I send my physical stock, and what do I need to do?

Before any stock is sent over to our warehouse, be sure to give your contact at Toggle an update on what’s being sent over, and when. As well as completing, and sending back to us our Booking In Form - just drop us a message asking for this.

The Booking In Form allows us to prepare the warehouse for your deliveries, and lets them cross reference what turns up, versus what’s expected - highlighting straight away any discrepancies.

Warehouse Address:

FAO: Iain Stark

Orion c/o Toggle (YOUR BRAND NAME HERE!)

Fulfilment Unit

4 Merlin Way

Ilkeston

Derbyshire

DE7 4RA

Don't forget to include your brand name in the delivery address, in brackets, as above.

This is very important as the warehouse receives and sends huge amounts of packages daily; and many suppliers now-a-days don't include delivery/dispatch notes stating who the package belongs too, or what's in it.

By ensuring your brand name (and Toggle) is included within the delivery address, helps us easily identify the package, and have it sent to the correct department.

The only time, we do insist that delivery/dispatch notes are included within your delivery, is when the products arriving to us are age restricted, and contain alcohol. In these cases, we'll need the delivery/dispatch notes in order to accept the items at the warehouse, referencing what the items are, and your brand details.

The warehouse is able to accept deliveries between 7am - 5pm, Monday - Friday (excluding Bank Holidays).

You can set your postage rates charged to purchasers to whatever you wish. As long the postage types you offer match up with the ones we can offer.

How do we receive money made through postage? 

We'll invoice you monthly for the set postage prices listed above using the bank details connected to your Toggle account. Any margin you've added to the postage is yours to keep. 

Yes. If a signed for option is selected, a tracking number will be included in the dispatch notification email as normal. To track a delivery go to https://www.royalmail.com/track-your-item#/

You can ask for the stock to be returned from the partner however there will be a cost associated to do this.

Yes. So if someone orders 3x physical cards, we’ll charge 3x whatever postage option they chose.

Yes. If we charge you £2.95 to fulfil a card, you could charge the customer £3.95, or £4.95 etc. - whatever you want.

Our fulfilment fees to you will be charged per item, not per order. However, you can set the "max items per shipment" to say, 2 items, if you want.

No. There is no limit (though fair use applies!). And we’ll make sure the warehouse is prepared for the Christmas period.

Items will be posted out daily, Monday to Friday (excluding Bank Holidays). The cut-off time for a guaranteed same-day dispatch is 10:30am.

We use Royal Mail, so we can offer any Royal Mail service. The typical ones we offer are:

But if you have another service that you would like to use, let us know and we can confirm pricing.

Yes. These will be queued up for fulfilment and sent out in the same way as any other orders. Note that you won’t be able to fulfil any orders yourself using our dashboard once your account is switched over to use Toggle Fulfilment.

Yes. Personal messages will be printed in a branded A4  letterhead with each order. Just supply your logo for inclusion on the letterhead.

We may also be able to offer ‘overprinting’ directly onto your card carriers / wallets in some instances at an extra cost per item. Please ask us if you’re interested in this service as it requires a bit of extra set-up.

They’ll receive their card, mounted in your card carrier / wallet as normal, usually in a C5 windowed envelope.  A branded letterhead will also be included which will include the details of the value of the card (or type of experience) and any personal message that was included.

If a customer reports an item lost in the post, you can cancel and re-queue the order for fulfilment as normal. Bear in mind there is  a cost for the fulfilment of the replacement card incurred, as per any other order.

We’ll let you know when your stock is running low. There is usually no cost for restocking your cards and carriers with us, but make sure they arrive neatly packed and in order. If we need to sort them out into order we may have to charge a small fee (£25 per 1000 cards). If your stock is arriving directly from the printer, you don’t need to worry about this as everything will arrive neatly.

In the event that item is ‘returned to sender,’ this will go to our warehouse. We’ll let you know if we receive any returned items so you can contact the customer or otherwise deal with the order.

If you are interested in adding fulfilment to your account, please let us know and also send through a picture of your current card and wallet (if you already have one) to support@usetoggle.com