Getting started
Go to Customise > Dispatch emails to see and edit the copy for this email.
Before adding your content, why not click the Preview Email button to get a feel for the email's structure.
What each section means...
Subject line
The default is "Order dispatched", which is lovely and all that but if you want to change it to something different, you can - just keep it under 50 characters and avoid spammy phrasing.
Bear in mind that any physical product you are dispatching on Toggle whether it's a gift card or retail item will get this same email - so it's best to keep the subject line generic.
✨ Can I use emojis? You can! 🎉 But use them wisely, as some email providers may not display them correctly.
This is how the subject line will look for the customer when it lands in their inbox:
Reply To address
The default is "no-reply@mytoggle.io", but we recommend using your own customer support email to handle voucher inquiries directly.
Emails sent to the no-reply address will be lost, so ensure your team is prepared to assist customers.
Some businesses create a dedicated inbox (e.g. giftcards@brandname.co.uk), but you can also use an existing email like info@yourbrand.co.uk.
This is the email customers will see when replying.
This is how the reply-to email will look for the customer:
Dispatched text
By default, this reads: "Your order has been dispatched". If you think that's OK you can leave it as it is - or change the wording if you prefer something different.
Again, just bear in mind that this dispatch email is sent to every customer who purchases a physical product on your Toggle shop - whether that's a gift card or retail item. So keep the wording generic.
Example:
Custom footer text
Add a personalised footer. If left blank, your account details will be displayed instead.
Previewing and testing
Now your dispatch email has been set up, click the Preview email button to see how it looks. This preview primarily shows how the text you've added will look.
To see how the email will look when it lands in the inbox, we recommend you either buy a physical gift card on your Toggle shop or send yourself a free voucher from your dashboard, mark it as dispatched on the dashboard, and see how the dispatch email look when you get it.
Here's an example of the dispatch email set up on Toggle and the email (no sound) -