Before we get started, why not check out these guides about print and fulfilment on Toggle:
About print and fulfilment (see pricing, pictures, and order sample pack)
About fulfilment (watch video, get more background info)
What is Toggle fulfilment?
Toggle Fulfilment is a service that picks, packs, and posts your customers’ online gift card orders for you.
It saves you the time and effort of sending out gift card orders yourself.
What types of products do you fulfil?
We fulfil gift cards - this includes:
How much does it cost?
Please refer to our guide here for latest costs: About print and fulfilment or get in touch with us on success@usetoggle.com.
How does Toggle Fulfilment work?
If you print your gift cards with Toggle’s print partner, here’s what happens:
Toggle will create the unique voucher codes to be printed on each card.
We’ll send those codes to the warehouse team, who will load them into their system.
We’ll set up a stock item on your Toggle account and link it to the warehouse.
If needed, we’ll help you set up the gift card product, including postage options.
Once everything’s ready, we’ll place a test order to make sure it all works smoothly and looks great when it arrives.
If the test is successful, we’ll make the gift card live on your shop!
We handle most of the setup, so there’s very little for you to do!
What does a customer actually receive?
Your customer will get:
Their gift card, mounted in your branded card carrier or wallet
A C5 windowed envelope
A branded letterhead showing the card value (or type of experience) and any personal message included with the order (if it's a classic style gift card)
How long does it take to set up fulfilment?
It can vary. If we’re starting from scratch, the design stage for your gift cards can take a few weeks to get everything looking just right. Printing usually takes around 4 weeks.
While your cards are being printed, the Toggle team will handle the fulfilment setup in the background.
Once the printed cards arrive at the warehouse and the team has them set up, we’ll run a test order to make sure everything’s working - this usually takes about a week.
After that, your physical gift cards can go live as a purchase option on your online Toggle shop!
I already have gift cards printed - can I still send them to your warehouse?
Yes, you can! But first, we’ll need all your card numbers in a CSV file. This lets us:
Check that the card numbers are (or can be) imported into Toggle. More info about importing gift cards here.
Make sure the warehouse team has the correct CSV file to upload to their system - without this, they won’t be able to fulfil your orders!
What's the address for your warehouse?
Please get in touch with us on success@usetoggle.com to get the address.
Can I send you my gift card stock whenever?
Just give us a heads-up before you send more stock to the warehouse. This way, we can:
Make sure we have the CSV file with the gift card numbers ready to pass to the warehouse team.
Let them know to expect your delivery and keep an eye out for it.
How do I know when stock is running low?
The Toggle team keeps an eye on your stock levels at the warehouse. Based on how much you started with and how quickly it’s selling, we’ll let you know when it’s time to print more gift cards.
If you’d like to check your stock count at any time, just get in touch - we’re happy to share the details with you.
Is there a minimum or maximum number of items that can be fulfilled each month?
No - there’s no set limit.
When do online orders get dispatched?
Royal Mail and DPD usually collect orders from the warehouse between 12pm and 3pm, so that’s roughly when orders are dispatched each weekday.
Orders are sent out daily, Monday to Friday (excluding English Bank Holidays), by the warehouse team.
Do you dispatch orders on weekends or Bank Holidays?
No - the warehouse only dispatches orders on weekdays. So, for example, if a customer places an order at 6pm on a Friday, it will be dispatched the following Monday.
The warehouse also doesn’t dispatch on English Bank Holidays. We recommend checking the dates in advance so you can let your customers know if needed.
Can I get my stock sent back to me?
Yes, if you'd like to use some of your warehouse stock to restock your venues, we can arrange to send it to them for you. Please note, there will be a combined postage and admin charge for this service.
How do we set up postage options for customers?
Our guide here explains how to set up postage options for your customers to choose from, including the rates Toggle charges you for each pick.
Where do the postage payments go?
All customer orders placed on your online Toggle shop - including postage fees -go straight to your payment gateway.
Toggle takes a portion of the postage charges. At the end of each month, we’ll invoice you for the postage costs we retain.
If you set your postage rates in your Toggle shop to match what we charge you, you won’t lose any margin.
Can customers track their deliveries?
Yes - if you’ve set up a postage option that includes tracking (such as a Signed For service), a tracking number will be included in the dispatch notification email as usual.
The customer who placed the order will automatically receive this dispatch email when the warehouse team sends out their order, with the tracking number ready for them to use.
If an order contains multiple items sent to the same address, is postage charged once?
Our fulfilment fees are charged per item, not per order. However, you can set a "max items per shipment" limit - for example, 2 items - if you want to group items together.
What postage options are available?
We use Royal Mail and can offer any of their services. The most commonly used options are:
Royal Mail 1st Class
Royal Mail Recorded Signed For
Royal Mail Special Delivery (guaranteed by 1pm next day)
Royal Mail International Standard
A full list of options are found on the Settings page on your Toggle account.
Can I still issue free-of-charge (FOC) physical cards?
Yes, you can. These will be fulfilled and sent out just like any other order.
Can customers include personal messages?
Yes - if a classic style gift card is being fulfilled the personal message is printed on a branded A5 slip included with each order. This A5 slip is designed by Toggle with your help during the set up phase when designing and printing gift cards.
On-demand style vouchers have the personal message printed onto the voucher.
What happens if an item is lost in the post?
If a customer reports a lost item, you can re-queue the order for fulfilment as normal.
Please note there will still be a fulfilment charge for the replacement card, just like any standard order.
What happens if an item is returned?
We’ll let you know if we receive any returned items so you can follow up with the customer or decide how to handle the order. The options available are outlined here.