How Toggle handles postage

When a customer purchases a product from your web shop and chooses to opt for postal delivery, you can offer them different types and charge for each accordingly.

To get started, first take the time to consider what products you are selling, what delivery options you want to make available and what rates you want to charge for those options.

For example, perhaps you want to offer two postage types and charge different rates for different products. Here’s what that might look like:

For a purchaser, this gives the option of Standard Delivery or Next Day delivery and would sum the appropriate cost based on the items they’d added to their basket.

Managing and viewing postage options

In Toggle, you can have any number of postage types and postage rate options.

Postage options can be managed under Settings > Postage options in your Toggle dashboard.

Here you will see any postage options already available. To edit an existing postage option, click the edit icon.

However, if you use our Toggle fulfilment service the postage area in the Toggle dashboard will be locked off.

You will need to contact the Toggle success team to make edits on your behalf, they'll need to know what postage service you want to use (e.g. Royal Mail 1st class, DPD, etc.) and the postage fee for your guest to pay.

Adding postage options*

*Only applicable to Toggle accounts not using Toggle fulfilment.

To add a new postage option, click the Add postage option button. Here you can either select an existing postage type like this:

Or create a new postage type like this:

Postage types define what a customer will see when they have options to choose from on your web shop:

The Tracked “Yes” or “No” option will set whether a tracking number is appropriate for attaching to an order when it is dispatched for this particular postage type.

Once you’ve selected the postage type, you then need to set the rate for this postage option.

Give the option an internal reference (your guests won't see this on Toggle), and configure the rules on how much to charge the purchaser.

You can also set a postage option as live or inactive. Setting a postage option as inactive is useful if you want to temporarily remove a postage option (e.g. around peak period at Christmas).

Max product quantity per shipment

This allows you to set how many items a customer can purchase before they should have an additional rate applied.

For example, setting a limit of 2 items per order, means a guest can order two items under the same postage rate. If a guest was to buy 10 items in one order, and there's no max product quantity in place, you could end up footing the bill.

Think about the packaging your product will go in, and realistically how many items can fit into it to help you decide on the max quantity to offer.

Max product value per shipment

If a customer orders a high value item, you may want to limit the customer to certain postage options for safety / security reasons.

For example, you might decide to only offer a tracked service for expensive products so that the shipping journey can be monitored, and a proof of delivery possible.

Setting postage options for each product

Once you’ve configured your postage options, you’ll need to set them for each product on your web shop.

You can do this on the product edit page, first select physical fulfilment, follow by the postage types, as shown in the video below.

Postage and fulfilment

When an order for a physical item is received, you need to fulfil the order and post it out. Each pending order will tell you what postage option was selected.

Read more on fulfilment of orders here.

Web shop postage selection

At check, customers can see what postage is available to them for the products they have selected.

In some circumstances, you may make certain postage types available to some products but not others.

Here’s an example of what we mean:

In the example above, standard delivery is available for the gift card and the t-shirt - but not for the hamper!

In these circumstances, Toggle will automatically select the cheapest rate available for each product, and sum up the total postage as a single option - and call it just “postage”.

Did this answer your question?