How Toggle handles postage

When a customer purchases a product from your web shop and chooses to opt for postal delivery, you can offer them different types and charge for each accordingly.

To get started, first take the time to consider what products you are selling, what delivery options you want to make available and what rates you want to charge for those options.

For example, perhaps you want to offer two postage types and charge different rates for different products. Here’s what that might look like:

For a purchaser, this gives the option of Standard Delivery or Next Day delivery and would sum the appropriate cost based on the items they’d added to their basket.

In Toggle, you can have any number of postage types and postage rate options.

Managing and viewing postage options

Postage options can be managed under Settings > Postage options in your Toggle dashboard. Here you will see any postage options already available.

To edit an existing postage option, click the edit icon.

Adding postage options

To add a new postage option, click the Add postage option button. Here you can either select an existing postage type like this:

Or create a new postage type like this:

Postage types define what a customer will see when they have options to choose from on your web shop:

The Tracked “Yes” or “No” option will set whether a tracking number is appropriate for attaching to an order when it is dispatched for this particular postage type.

Once you’ve selected the postage type, you then need to set the rate for this postage option. Give the option an internal reference and configure the rules on how much to charge a purchaser.

You can also set a postage option as live or inactive. Setting a postage option as inactive is useful if you want to temporarily remove a postage option, for example around peak period at Christmas.

Max product quantity per shipment

This allows you to set how many items a customer can purchase before they should have an additional rate applied. So for example, setting a limit of 2 items per order, will mean you're not footing the bill if a customer orders 10 items and pays just once for postage. Instead, in that particular example, the customer would pay 5 lots of postage for 5 packages containing 2 cards each.

What you choose here depends somewhat on your packaging/carriers. But, for example, for gift cards carriers that fit in a standard envelope, you’ll probably want to allow customers to order a maximum of around 2 or 3 cards before they have to pay a second postage charge and for an additional envelope.

Max product value per shipment

If a customer orders a high value item you may want to limit the customer to certain postage options. For example, forcing the only option to be a tracked / insured postage type which gives you extra protection if the card ends up lost in the mail. Use this to set the maximum value before this postage option is removed as an option when someone is checking out on your web shop.

Setting postage options for each product

Once you’ve configured your postage options, you’ll need to set them for each product on your web shop.

To do this, when you are adding or editing a product, you can select the postage options that you want to make available for that particular product.

Once you select the physical fulfilment option for a product, you’ll see your list of postage options appear.

Postage and fulfilment

When an order for a physical item is received and you need to fulfil the order and post it out, you’ll see what postage option was selected for that order.

Read more on fulfilment of orders here.

Web shop postage selection

Where a customer has added products to their basket and where those products all have types of postage available that they all have in common with each other, a customer will see those options as available choices when checking out:

However, in some circumstances, you may make certain postage types available to some products but not others.

Here’s an example of what we mean:

So these circumstances, the question is: what postage options would a customer see when checking out?

In the example above, Standard delivery is available for the Gift card and the T-shirt, but not for the Hamper. In these circumstances, to make check-out as simple as possible, Toggle will automatically select the cheapest rate available for each product and sum the total postage as a single option called “Postage”:

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